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Live Platform Guide for Professional Services
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Overview
Live Platform Installation
Upgrading UMP 365
Setup Live Platform Server
Operation Center Portal Setup
Operation Center Portal
Microsoft Teams Direct Routing
Microsoft Operator Connect
Hybrid Entities
Live CX
Live CX Prerequisites
Onboarding Live CX Service
Day Two Management Using the Service Portal
Uploading numbers
Number Management
Managing SIP Entities
Live CX Service User Permissions
Live UC
Zoom Peering
Device Manager
Meeting Insights
Interaction Insights
VocaCIC
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Day Two Management Using the Service Portal
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Uploading numbers
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Number Management
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Managing SIP Entities
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Configure Zoom Settings
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